If you need help with a Securus account, payment, blocked call, refund, or technical problem, speaking with a real customer service representative can make things easier. The official Securus phone number to talk to a person depends on the type of phone you are using.
Securus Customer Service Numbers
You can contact Securus Customer Care using these official numbers:
- Calling from a mobile phone: 972-734-1111
- Calling from a landline or internationally: 1-800-844-6591
- Availability: 24 hours a day, seven days a week
These contact details are listed on the official Securus Technologies contact page.
How to Talk to a Person at Securus
Follow these simple steps to reach a customer service representative:
- Call 972-734-1111 from a mobile phone or 1-800-844-6591 from a landline.
- Listen carefully to the automated menu.
- Select the option that matches your problem, such as billing, account access, payments, or phone calls.
- Follow the prompts to connect with Customer Care.
- If asked to describe your reason for calling, clearly say “customer service” or “representative.”
- Keep your account information nearby so the agent can review your issue.
Securus may change its automated menu from time to time. For this reason, it is better to listen to the current instructions instead of following an old button sequence found on another website.
Information to Prepare Before Calling
Having the right details ready can save time. Before calling Securus customer service, prepare:
- Your full name
- The phone number connected to your account
- Your Securus account email address
- The incarcerated person’s name and identification number
- The name of the correctional facility
- Payment or transaction details, if relevant
- A short explanation of the problem
- Any error message shown on the website or mobile app
Never share your account password, complete card PIN, or one-time security code with an unknown caller. Make sure you are speaking with Securus through an official contact number.
Problems a Securus Representative Can Help With
People normally search for the Securus phone number to talk to a person when an automated system cannot solve their problem. A representative may be able to help with:
Account Login Problems
If you cannot sign in, do not receive a password-reset email, or need to update your contact details, Customer Care can explain the available recovery steps.
Blocked or Failed Calls
A Securus call may fail because of account settings, an unpaid balance, a blocked number, facility restrictions, or a technical problem. An agent can check account-related issues. However, rules controlled by the correctional facility may need to be discussed directly with that facility.
Payments and Account Balance
Contact support if a payment does not appear, your balance looks incorrect, or you do not understand a charge. Keep the payment date, amount, and transaction information ready.
Refund Questions
A customer service agent can review your account and explain whether your funds qualify for a refund under the applicable terms. Approval is not guaranteed because eligibility depends on the account and payment conditions.
Video and Messaging Issues
Securus support may also help with certain problems involving video visits, eMessaging, account verification, or the Securus mobile app. Availability of these services depends on the participating facility.
Other Ways to Contact Securus
If you cannot reach an agent by phone, the official Securus website provides additional support options, including:
- Online Assistant
- Frequently Asked Questions
- Email-a-question form
- Online account management
These options are available through the official contact page. Written support can be useful when you want to explain a complicated issue or keep a record of your request.
General correspondence can also be mailed to:
Securus Contact Center
PO Box 1109
Dallas, Texas 75001
Do not mail a payment to the general correspondence address. Securus lists a separate address for check payments on its website.
Tips for Getting Help Faster
When you reach a representative, explain the problem in one or two clear sentences. For example:
“A payment was taken from my card, but it has not appeared in my Securus account.”
Give the agent the exact date and amount instead of saying that the payment happened “recently.” Ask for a case or reference number before ending the call. Write down the agent’s name, the time of the conversation, and any next steps you are given.
Although Securus support is available around the clock, waiting times can vary. If the line is busy, try calling again later or use the online support options.
Frequently Asked Questions
1. What is the Securus phone number to talk to a person?
Call 972-734-1111 from a mobile phone. Securus lists 1-800-844-6591 for people calling from a landline or internationally.
2. Is Securus customer service available 24 hours?
Yes. According to the official Securus contact page, its main support line is available 24 hours a day, 365 days a year.
3. How do I reach a live Securus representative?
Call the appropriate support number, listen to the automated menu, and select the option connected to your issue. When available, request customer service or a representative.
4. Can Securus remove a block from my phone number?
Customer Care can check whether the block is connected to your Securus account. If the correctional facility placed the restriction, you may need to contact the facility directly.
5. Can I contact Securus without calling?
Yes. You can use the Online Assistant, search the support FAQs, or submit a question to Customer Care through the official Securus website.
Final Words
The easiest way to contact Securus is to call 972-734-1111 from a mobile phone or 1-800-844-6591 from a landline. Prepare your account details, select the menu option closest to your problem, and clearly ask for a representative. Always use contact information published on the official Securus website.
